Questions we
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Getting started
Does it speak our dialect?
Yes. It replies in Arabic, in the Jordanian dialect by default, and if the customer writes in English, it replies in English. You can choose another dialect in the agent’s settings.
How long does setup take?
A few minutes. Mujib reads your website in about two minutes (or you add your information yourself); then you review what it found, link your number and switch it on.
Can I use my current number?
Yes. You link the WhatsApp number you already have with an 8‑character link code from your phone, or by scanning a QR code, like WhatsApp Web.
The agent
What if a customer asks something my information doesn’t cover?
Instead of guessing, it tells the customer that someone from the team will be in touch, hands the conversation over and alerts your staff.
Can I reply to any conversation myself?
Of course. The moment someone on your team replies, the agent steps back from that conversation.
Can I have more than one agent?
Yes. You can run more than one agent, split new conversations between them by percentage, and compare how they perform.
Does it learn on its own?
No. It follows your information and your instructions, plus the corrections you write yourself in the corrections notebook.
Channels
Which channels are available?
WhatsApp, Messenger and Instagram direct messages, in one inbox. Plus a private reply to Facebook comments, if you switch it on.
Does it reply to Instagram comments?
No, replying to Instagram comments isn’t available at the moment. Direct messages work.
Is my number at risk?
Replying to your customers’ messages carries far less risk than bulk sending. Campaigns go out one message at a time, at the interval you set, and you can make that interval random and cap how many go out per hour from each number. That lowers the risk, but no tool can remove it completely.
Pricing
How much does it cost?
From 50 JOD a month. A conversation is one customer within 24 hours, however many messages they send.
What happens when my conversations run out?
Only new conversations stop getting the agent’s replies, and your team keeps replying, with no extra charges.
How do I pay?
After the trial, when you choose your plan, we contact you to activate it, and you pay by bank transfer or CliQ. Card payments are coming soon.
Try it free for 14 days
100 conversations, no card, and no automatic charge.