When someone asks in a comment on your Facebook Page’s post, Mujib replies with a private message on Messenger. If they carry on, it becomes a normal conversation in your inbox.
Hi Yazan! Full-body laser is 60 JOD, and a session takes 45 minutes. Would you like me to book you in?
Demo
One private reply per comment
You switch it on
All comments in one place
How it works
From a comment to a private message
Your post stays tidy, and the customer gets their answer.
A question in a comment on your post
Mujib understands the question
A private message on Messenger
01 / The comment
Asked in a comment,answered in private.
Comments that ask something — the price, an appointment, where you are — get a reply by private message.
Questions only, not every comment
One private message per comment
Nuwar ClinicsComment on a post
Y
Yazan
How much is a laser session?
Private reply sent
Private message · Messenger
Hi Yazan! Full-body laser is 60 JOD, and a session takes 45 minutes. Would you like me to book you in?
Demo
02 / The conversation
They replied?Now it’s a conversation.
If the customer replies to the private message, the conversation carries on in your inbox like any Messenger conversation, and the agent books if they’re ready.
In the same inbox
The same handoff rules
Rana Messenger
Hi, how much is a facial? And do you have anything tomorrow?
Hi Rana! A deep cleansing facial is 35 JOD for an hour. Tomorrow at Khalda we have 11:00 AM or 4:30 PM — which suits you?Mujib
4:30, please
Booked: Monday 4:30 PM · Khalda branch
Demo
03 / Comments page
Every comment,in one place.
On the comments page you see which comments have been answered and which haven’t, and you can send the private reply yourself.
A “Needs your reply” filter
A private reply from your team in one tap
Comments 2 need your reply
YYazanHow much is a laser session?4m agoAnswered
SSalmaWhere’s your Irbid branch?20m agoNeeds your reply
AAbeerAre you open on Fridays?1h agoNeeds your reply
Demo
Getting started
In three steps
Connect your Facebook PageFrom your Facebook account, through Meta’s official steps.
Turn on comment repliesFor comments that ask a question.
Follow up from the comments pageAnd carry on the conversations from the inbox.
Facebook comment questions
Does it reply publicly under the comment?
No. The reply goes only as a private message, and nothing is written on the post.
What about Instagram comments?
Not yet. Replying to Instagram comments isn’t available at the moment; Instagram direct messages work.
Does it reply to every comment?
No — only to comments that ask a question, and only once per comment.