If a question isn’t covered by your information, or the customer asks for a person, Mujib passes the conversation over and alerts your staff. The moment someone on your team replies, the agent steps back from that conversation.
Good question! I’ll have someone from the team get back to you shortly.Mujib
Alert sent to Haya
Good morning, Laith! Yes — there’s a discount if you book together. Which day suits you?Haya · Reception
The agent is paused on this conversation because the team replied
Demo
You decide when it hands off
Alerts to your team, taking turns
The agent pauses when the team replies
How it works
From “Any discount?” to your team’s reply
The agent knows its limits, and your team knows right away.
A question your information doesn’t cover
Mujib hands it over and sends an alert
A staff member replies, and the agent pauses
01 / Handoff
It knows whento stop and hand over.
A discount that isn’t on file, a complaint, or a sensitive question — it tells the customer someone from the team will reply, and passes the conversation over.
You write when it hands off (for example: discounts, complaints, medical questions)
The conversation shows up under the “Needs human” filter
Laith Al-Zoubi Messenger
Any discount if two of us come?
Good question! I’ll have someone from the team get back to you shortly.Mujib
Alert sent to Haya
Good morning, Laith! Yes — there’s a discount if you book together. Which day suits you?Haya · Reception
The agent is paused on this conversation because the team replied
Demo
02 / Alerts
The right personknows right away.
A WhatsApp alert goes to whoever is next on your alert rota, or to your notification number — plus a phone notification for the owner and managers.
Alerts take turns, and each person covers their own channels
Phone notifications for the conversations that need you
WhatsApp alert Alert rota · taking turns
A conversation needs a human Laith Al-Zoubi asked about a discount for two. Open the conversation in your Mujib dashboard.
A conversation needs a humanLaith Al-Zoubi · Messenger · 1m ago
Demo
03 / Stepping back
Your team replies,the agent steps back.
No double replies to the same customer. The agent pauses on that one conversation, and every other conversation keeps running.
On and off for each conversation
Replying from your own phone pauses it too
Inbox 17 open now
AllNeeds human 3Open 17Closed
LLaith Al-ZoubiAny discount if two of us come?10:22 PMNeeds human
NNour Al-SharaaAny day in the afternoon suits me12:14 PMNeeds human
UUmm YazanOK, I’ll wait for your reply11:08 AMNeeds human
Demo
Getting started
In three steps
Write when it hands offIn its instructions: discounts, complaints, medical questions…
Set up your alert rotaWho receives alerts in turn, and on which channels.
Reply from the inbox or your phoneThe agent pauses on that conversation by itself.
Handoff questions
What if nobody replies?
You get a notification for unanswered messages, and the conversation stays under the “Needs human” filter until someone replies.
Does the agent start replying again by itself?
You bring it back from the conversation with one tap, or turn on auto-resume after a period you set, from 6 hours to a week.
Can I make it never hand off?
Yes. In no-handoff mode the agent keeps replying and doesn’t hand off, and it answers sensitive cases with care. It stops if someone on your team steps in, your plan’s conversations run out, or it suspects spam.
Why doesn’t it answer everything?
Because it answers from your information. Anything that isn’t in it, or that you’ve chosen to hand off, goes to your team.