Mujib listens to voice notes and understands photos, and replies to them like any other message. Your team sees the voice note’s transcript right next to it.
Voice note transcriptI’d like to know if you have any appointments on Saturday morning
Hi! On Saturday morning we have 10:30 AM or 11:30 AM at our Abdoun branch. Which time suits you?Mujib
Demo
Understands voice notes
Understands photos
Transcripts for your team
How it works
A voice note or photo, answered in text
However the customer writes — or speaks.
A voice note or a photo
Mujib understands what’s in it
A reply from your information
01 / Voice notes
No needfor customers to type.
The customer records their question, and Mujib turns it into text and replies. Your team sees the text next to the voice note.
Tuned for Arabic and the Jordanian dialect
Voice note transcripts in the inbox
Lama WhatsApp
0:14
Voice note transcriptI’d like to know if you have any appointments on Saturday morning
Hi! On Saturday morning we have 10:30 AM or 11:30 AM at our Abdoun branch. Which time suits you?Mujib
Demo
02 / Photos
A product photo?It gets the question.
When a customer sends a photo and asks “Do you have this?”, Mujib looks at the photo and answers from your information. If it can’t tell, it passes the conversation to your team.
Photo and voice understanding is on by default — switch it off in the agent’s settings
Photos stay in the conversation for your team
A customer Instagram
Do you have this product?
Yes, it’s available at our Abdoun and Khalda branches. Would you like me to book you a consultation first?Mujib
Demo
03 / Voice replies
Want voice replies?Available on WhatsApp.
If you turn it on, when a customer sends a voice note on WhatsApp, Mujib replies with a voice note — and if the audio doesn’t work out, it replies in text. It’s off when you set up your first agent, and you switch it on or off for each agent in its settings.
WhatsApp only
Turn it on or off for each agent in its settings
Voice replies WhatsApp
Reply to voice notes by voiceOn or off for each agent. WhatsApp only.
When it’s on, a voice note from the customer gets a voice note back. If the audio doesn’t work out, it replies in text.
Demo
Getting started
In three steps
Switch on the agentVoice and photo understanding works on its own.
Review from the inboxThe voice note, its transcript and the photo, all in the same conversation.
Decide on voice repliesSwitch them on or off in each agent’s settings.
Voice note and photo questions
Are voice notes kept?
The voice note and its transcript stay in the conversation, and you can download messages from the inbox.
Voice replies on Messenger?
Voice replies are on WhatsApp only.
Does it understand the dialect?
It understands Arabic, including the Jordanian dialect. In English, it’s safest for the customer to type their message.