Mujib sorts your customers by stage — New, Engaged, Qualified and Won — and gives each one an interest score, so your team knows who to follow up first.
LLaith Al-ZoubiAsked about a discount for twoQualified64
UUmm YazanWaiting for the team’s replyQualified55
Demo
Stages updated from the conversation
Scores from a fixed formula
A stage history for every customer
How it works
From the first message to “Won”
The stage changes with what happens in the conversation.
First message
A question about a price or a service
An appointment booked = Won
01 / Stages
The stage updatesfrom the conversation.
The agent updates the stage from the conversation: when a customer asks about a price or a service, it marks them “Qualified”, and when they book, they become “Won”.
New · Engaged · Qualified · Won · Lost
Change the stage by hand if you like
New164
Engaged138
Qualified71
Won88
DDana HaddadBooked a laser sessionWon88
LLaith Al-ZoubiAsked about a discount for twoQualified64
UUmm YazanWaiting for the team’s replyQualified55
Demo
02 / Scores
Who’s most likely to buy?The score tells you.
Every customer gets a score from engagement, recency and outcome. A score of 61 or more means hot.
A fixed scoring formula
Hot · Warm · Cold
Laith Al-Zoubi 64
Moved from “Engaged” to “Qualified”Today 12:53 PM · Automatic scoring
Moved from “New” to “Engaged”Today 12:52 PM · Automatic scoring
First messageToday 12:52 PM · Messenger
Demo
03 / History
Each customer’s story,on one page.
The first message, every stage change and who made it — alongside your team’s notes and the customer’s tags.
Notes for your team on every customer
Where they came from: channel and source
Laith Al-Zoubi 64
Moved from “Engaged” to “Qualified”Today 12:53 PM · Automatic scoring
Moved from “New” to “Engaged”Today 12:52 PM · Automatic scoring
First messageToday 12:52 PM · Messenger
Demo
Getting started
In three steps
Switch on the agentStages and scores work on their own.
Sort by scoreHottest leads at the top.
Follow up and take notesYour notes stay with the customer.
Lead questions
How is the score calculated?
With a fixed formula, from engagement, recency and outcome. The agent records the outcome (asked about a price, booked, not interested) from the conversation. Scoring doesn’t use up any conversations.
Can I change the stage?
Yes, by hand from the customer’s page.
Does it know where a customer came from?
You see the channel they wrote from, and where your new customers come from in your analytics.