One inbox
Every message,
in one place.
WhatsApp, Messenger and Instagram in a single inbox. See who replied, what happened in each conversation and who’s still waiting for a person.
Inbox 3 need a human
MMohammadWhere exactly are you located?1:12 AMAnswered
RRanaDone! You’re booked for Monday 4:30 PM at Khalda11:49 PMAnswered
LLaith Al-ZoubiAny discount if two of us come?10:22 PMNeeds human
DDanaGreat, Tuesday 1:30 PM works for me9:14 PMAnswered
Demo- Three channels, one inbox
- A “Needs human” filter
- Notifications on your phone
How it worksFrom any channel, into the same inbox
A message arrives, Mujib answers or hands it over, and everything is saved in the conversation.
A message on WhatsApp, Messenger or Instagram
Mujib answers, or passes it to a person
Everything saved in the inbox
01 / Filters
What needs youcomes first.
Conversations the agent has passed to your team show up under the “Needs human” filter. No question gets lost between three apps.
- “Needs human”, “Open” and “Closed” tabs
- Conversations sorted by latest message
Inbox 17 open now
AllNeeds human 3Open 17Closed
LLaith Al-ZoubiAny discount if two of us come?10:22 PMNeeds human
NNour Al-SharaaAny day in the afternoon suits me12:14 PMNeeds human
UUmm YazanOK, I’ll wait for your reply11:08 AMNeeds human
Demo
02 / Team
Your whole team,on the same page.
Each staff member sees their own branch’s conversations, and as soon as someone on the team replies to a conversation, the agent steps back from it.
- Team accounts by branch, activated on request
- The agent pauses when a staff member replies
Laith Al-Zoubi Messenger
Any discount if two of us come?
Good question! I’ll have someone from the team get back to you shortly.Mujib
Alert sent to Haya
Good morning, Laith! Yes — there’s a discount if you book together. Which day suits you?Haya · Reception
The agent is paused on this conversation because the team replied
Demo
03 / On your phone
A customer waiting?You’ll know right away.
Add the Mujib dashboard to your phone’s home screen, and get a notification when a conversation needs a person or a message goes unanswered.
- Notifications for the conversations that need you
- Right from the browser — no app store download
WhatsApp alert Alert rota · taking turns
A conversation needs a human
Laith Al-Zoubi asked about a discount for two. Open the conversation in your Mujib dashboard.
A conversation needs a humanLaith Al-Zoubi · Messenger · 1m ago
Demo
Getting started
In three steps
- Connect your channelsWhatsApp with a link code from your phone or a QR code; Messenger and Instagram through your Facebook account.
- Add your teamOnce we’ve activated team accounts for you, create one for each staff member, by branch.
- Work from the inboxFrom then on, every new message lands in one place.
Inbox questions
Can I reply to customers from the inbox?
Yes. You reply in the same conversation, and the customer gets your reply on the channel they wrote from.
What happens when a staff member replies?
The agent pauses on that conversation, and you decide when it comes back.
Do I see Instagram messages too?
Yes — direct messages. Replying to Instagram comments isn’t available at the moment.
Try it free for 14 days
100 conversations, no card, and no automatic charge.